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Transforming insurance For more information contact:
through customer centricity Tanja Ferreira
Partner
The insurance world is changing, not just incrementally, but fundamentally. At the same time, T: +27 (0)82 719 2053
the digital revolution is transforming the way we interact and do business. The entire insurance E: tanja.ferreira@kpmg.co.za
value chain is impacted, from distribution to intermediation, risk carriers and service providers,
as other industries from e-retailers to automotive set foot in insurance markets. Justin Larsen
Principal Consultant
At the centre of this transformation into a more connected world are customers, who expect to T: +27 (0)82 521 8473
be able to select from the products of a vibrant marketplace defined and driven by their needs, E: justin.larsen@kpmg.co.za
preferences and convenience. To grow your business, successfully navigating and taking
advantage of these forces is critical!

Through our Customer Centre of Excellence, KPMG can assist insurers on their journey from
Customer Insights, using KPMG’s in-house data analytics tools and methodologies, through
to operationalising Service Excellence across insurance organisations. KPMG has the right
insights, tools and experience to help insurers rapidly achieve change, and ultimately help
secure a competitive advantage.

kpmg.co.za